Comments on The Business Adviser: Two Important Ingredients to Customer Service

Actually, Ron, not only is the Customer Service De...

2008-07-20T23:03:00.000-04:00

Actually, Ron, not only is the Customer Service Department's role to serve, it's the entire company's first and foremost responsible. Many business owners thought that if they found the problem and provide the solution, they will laugh all the way to the bank, With goods fast becoming commodities, quality can be emulated very quickly. What's can really touch the heart and make a huge difference to me is: To Serve with a Big Heart cemented by our Codes of Honors. Naturally, these codes of honors comprised what Lisa Spahir had said - integrity, mission, vision, values and more.

Lisa,Thanks for your comments. As always, they ad...

2008-07-17T21:04:00.000-04:00

Lisa,

Thanks for your comments. As always, they add extra value to my posting.

Honesty in business is a core value. I agree. I ha...

2008-07-17T10:11:00.000-04:00

Honesty in business is a core value. I agree. I have not only taken my business elsewhere when a business has failed to be honest about their product or delivery- but I've also told others about the experience- thus even more customers lost. Owners must make sure that every one of their employees buys into honesty being a core value. If they don't, your business will suffer as a result. The frontline staff are the ones to make and break customers- make sure they are on board with the company's values, vision, and mission. The owner can't take every call- and shouldn't- but s/he is responsible to ensure each customer feels as though they have received top-notch service ... which includes the honesty that you speak of. Thanks you for this wonderful blog topic.