Thanks for the comments. The "not my problem" tho...

2008-06-17T17:37:00.000-04:00

Thanks for the comments. The "not my problem" thought process develops when employees don't realize that everything that affects the company they work for really is their problem.

well put - people seldom consider a complete, holi...

2008-06-16T12:51:00.000-04:00

well put - people seldom consider a complete, holistic customer experience. granted, not everyone takes their parking lot into account, but even among feature teams, aspects that fall outside of their groups' jurisdiction is regarded as "not my problem."

well, it has to be someone's problem, because the customers shouldn't be taking responsibility...and will vote with their feet - to another opportunity.

Comments on The Business Adviser: Marketing 201

Thanks for the comments. The "not my problem" tho...

well put - people seldom consider a complete, holi...