tag:blogger.com,1999:blog-2806064326499860821.post2467714129993628825..comments2009-04-08T10:34:36.476-04:00Comments on The Business Adviser: When to Fire A CustomerRon Meledandrihttp://www.blogger.com/profile/05458104421980254311noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-2806064326499860821.post-60089077944002865132009-04-08T08:27:00.000-04:002009-04-08T08:27:00.000-04:00"Sometimes losing money on a sale is necessary for..."Sometimes losing money on a sale is necessary for future sales. But be careful you don't sell at a loss because the customer "promises" future purchases." - Very good point.That's where relationship, trust and good business acumen come handy.Vivienne Quekhttp://www.versacreations.netnoreply@blogger.comtag:blogger.com,1999:blog-2806064326499860821.post-45612522968065558392009-03-25T18:13:00.000-04:002009-03-25T18:13:00.000-04:00I am not familiar with ING Direct's practices. I ...I am not familiar with ING Direct's practices. I would add that having a demanding customer is not necessarily a bad thing .. IF .. the customer is willing to pay extra for his/her demands. I had an EXTREMELY demanding customer many years ago in a former business. He often bragged about how demanding he was. However, he was willing to pay top dollar for his demands and he always paid on time without the slightest complaint beause we satisfied his demands. He was a very profitable customer.Ron Meledandrihttp://www.blogger.com/profile/05458104421980254311noreply@blogger.comtag:blogger.com,1999:blog-2806064326499860821.post-4127300506676898052009-03-25T17:01:00.000-04:002009-03-25T17:01:00.000-04:00Interesting post, Ron. I'm reminded of something I...Interesting post, Ron. I'm reminded of something I read once about ING Direct; their CEO Arkadi Kuhlmann remarked that they do in fact fire customers who are too demanding. Are you familiar with their practices?Amyhttp://www.thehiringsite.comnoreply@blogger.comtag:blogger.com,1999:blog-2806064326499860821.post-39766494948115992472009-03-20T08:29:00.000-04:002009-03-20T08:29:00.000-04:00I agree with what you discussed. There were times...I agree with what you discussed. There were times when I was manager at Wendys that I wanted to FIRE a bunch of customers,(regular customers) because they thought we should wait on them hand and foot. If some day I own my own business this will be very helpful. Thank you.Anonymousnoreply@blogger.com